No Refund Policy

Scope of the Policy

This policy applies to all purchases made from Genius Johnny LLC either in store or on our website Johnytoys.com . It is governed by the laws of USA.

By completing a purchase, you agree to this policy.

Exceptions

All sales are final. Refunds will only be issued in the following cases:

  • Products are defective or damaged when delivered.
  • Items delivered are not as described on the website.

To qualify, you must report issues within 7 days of delivery with photographic proof of the problem.

Items Without Exceptions

Certain products and services are not eligible for refunds under any circumstances, including, but not limited to:

  • Custom made or personalized items.
  • Perishable goods.
  • Digital downloads.

Eligibility for Exchanges or Store Credit

If a product does not meet your expectations, we may offer an exchange or store credit under certain conditions. Items must be unused, in their original packaging, and returned within 7 days.

Shipping Costs

Shipping costs are non-refundable unless the item was damaged in transit or the wrong item was shipped. Customers are responsible for return shipping fees unless otherwise agreed upon in writing.

Time Frame for Reporting Defects

All issues, such as defects or damage, must be reported within 7 days of receipt of the product to be eligible for resolution.

How to Submit a Request

To report a problem or request an exchange/store credit, please contact us at [email protected] with your order number and details.

Legal Compliance

This policy complies with applicable consumer protection laws, including

For certain ecommerce businesses, a no refund policy can help protect against misuse and financial losses. This policy is particularly useful for specific kinds of sales.

  • Digital products: Items like ebooks or software are relatively easy to duplicate. If a client were to copy the work and you were to give them a refund on the purchase price, they would be unfairly enriched.
  • Perishable goods: Fresh produce and other items that have a limited shelf life, like flowers or Christmas trees, quickly lose their value. This makes it practically impossible to recover these goods in a sellable condition.
  • Subscription service: A no refund policy can help subscription services prevent abuse. For example, customers may cancel a subscription before the contract ends and their free trial becomes paid, but after they’ve taken advantage of the benefits of the service, like watching a full season of a series.

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Policy Changes

Genius Johnny reserves the right to update this policy at any time. Please review it regularly.

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Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

No Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] 

 

Shipping returns

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.